Return Policy

Return & Refund Policy

At JP Gadgetry, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, you may return the item under the following conditions:

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Eligible Return Conditions:

1. The product must be unused (only tested, with no signs of wear).
2. Factory seals or packaging must not be broken (if applicable).
3. The original packaging must be intact and undamaged.
4. The product must be free from scratches, cracks, or any physical damage.
5. All accessories, manuals, and included items must be returned in original condition and packaging to be eligible for a refund.
6. Labels, warranty stickers, and serial tags must be untouched and in original condition.
7. If the item is defective or damaged upon arrival, you must report it within 24 hours of receiving it.
8. The return request must be submitted within 14 days from the delivery date.

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Returns Will NOT Be Accepted If:
• The item has been used extensively.
• Physical damage is due to improper use or mishandling.
• The original box or internal contents are missing.
• The return request is made after the 14-day return window.

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How to Request a Return:

1. Contact our support team via jpgadgetry.com/contact/
2. Provide clear photos of the product, packaging, and any issues.
3. Await our approval and follow the return shipping instructions.

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Refund Process:
• Once we receive and inspect the returned item, and confirm it meets our return conditions, we will process your refund within 14 days.
• If the return is due to our error or a defective item, shipping costs will also be refunded.
• Refunds will be issued via the original payment method.

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We are committed to providing the best experience and appreciate your understanding of our return policy.

If you have any questions about our return policy, feel free to contact our customer support at jpgadgetry.com/contact/.